1. Processing Time
- Orders are processed within 1–3 working days after payment confirmation
- Orders placed on weekends or public holidays will be processed on the next working day
2. Delivery Time
Estimated delivery time:
- West Malaysia: 2–5 working days
- East Malaysia: 5–10 working days
Delivery times may vary depending on location and courier service.
3. Shipping Charges
- Shipping fees are calculated at checkout based on location and order weight
- Free shipping may be offered during promotions or for orders above a certain amount
4. Order Tracking
- Tracking numbers will be provided once the order is shipped
- Customers can track their orders via the courier’s website
5. Failed Delivery
- Please ensure your shipping address is accurate
- Additional charges may apply for re-delivery due to incorrect details
6. Damaged Parcels
If your parcel arrives damaged:
- Do not accept the package if visibly damaged
- Contact us immediately with photos for assistance